Return Policy

Changing your mind / purchasing the wrong product by mistake
If you change your mind after making a purchase or realise you have purchased the incorrect item. You need to send the product back to us within 7 working days from the date of delivery.

Exchange Terms/Steps:

• The Buyer will pay the postage for the returned item.
• We will deduct a restocking fee/admin fee of 20% from the product price (excluding the shipping fee, if any) and issue a credit coupon. The buyer can use this coupon to purchase a new item.
• Refunds will not be issued in a change of mind.

Cinota India Pvt Ltd will offer you a Credit Coupon provided that:
The item is in a re-saleable condition, meaning that:

• It is in its original packaging, including instruction manuals and all accessories, and
• It is unworn, unopened, unused and in its original condition.
• We reserve the right not to offer a Credit Coupon for change-of-mind returns if these requirements are not satisfied.
• Please choose carefully, as we are not obliged to refund or exchange a change of mind in the Repair parts, tempered glass, Screen protectors, phone skins, camera lens protectors and all items sold in sales, Daily Deals & offers.

Screen Protectors - Screen protector application depends entirely on the person and condition of the room. The bubble can appear if very tiny dust particles are on the screen. We do not give any warranty if the bubble is on the screen after applying the screen protector. Furthermore, please be aware that any breakage of the glass during the application process is also not covered under warranty.

Incorrectly supplied products
Suppose we have accidentally provided the wrong product. In that case, we will supply the correct product (where it is available) or issue a credit/refund.
The incorrect product will first need to be returned to us. We will arrange the pickup from your address at our own expense.

Products damaged in transit
Suppose your product has been damaged during transit to your delivery address. In that case, we will replace your product or issue a credit/refund where a suitable replacement is unavailable.
The Customer inspects all goods received from Cinota upon arrival. When goods have been damaged in transit, the Customer must report this to us within three days of receiving the product with the damaged product and packaging photos. Failure to report physical damage on arrival within three days of receipt may deny a warranty for physical damage.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within ten business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@cinota.in

Parcel Returned Undelivered
If a parcel is returned undelivered due to an incorrect delivery address or phone number, a fee ranging from Rupees 150 to 500 will be applied, depending on the order. The remaining amount will be refunded to the buyer.

Products/Items Missing
The Customer inspects all goods received from Cinota upon arrival. Suppose any product/item from the order is missing. In that case, the Customer must report this to us within three days of receiving the order by emailing customerservice@cinota.in with the order reference number.

Products that are faulty upon arrival / first use
Suppose the product you received is defective upon arrival / first use. In that case, Cinota will either repair or replace your product or issue a credit/refund where a suitable replacement is unavailable.

• It will need to be returned to us to test and confirm that it is defective.
• If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.
• Contact us within three working days of the purchase/delivery for all returns of this nature. We will arrange the pickup of the parcel from your address at our expense.

Products that are faulty within the warranty period
Suppose your product is defective or has stopped working as intended and is still within the warranty period. Cinota will repair or replace your product or issue a credit/refund if a suitable replacement is unavailable.

• It will need to be returned to us to test and confirm that it is defective. 
• Returns of this nature can be made at any time within the warranty period.
• The Buyer's responsibility is to cover any costs of returning the product to us.

Testing fees and return freight
If you return a product to us that is not faulty, you may be liable for a testing fee of Rs 500 and freight charges to return the product to you.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Gift Card
This Gift card is non-refundable, cannot be redeemed for cash and includes GST. Lost or stolen gift cards are the responsibility of the holder. The remaining gift card balance can be checked online.

Shipping
To return your faulty product, you should mail your product to
CINOTA INDIA PRIVATE LIMITED
G-4A, Tilak Vihar, Tilak Nagar,
Near 20 Block Gurudwara
New Delhi 110018

• You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you ship a faulty item, consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

You can always contact us for any return questions at customerservice@cinota.in